Refund policy
Here's a draft return policy — clean, customer-facing, British English. I've left a placeholder for the support email since I don't have it.
Return & Refund Policy
Food Products For hygiene and food safety reasons, returns and exchanges are not accepted on any food products, including coffee, once the order has been dispatched.
Non-Food Products Non-food items (equipment, accessories, merchandise) are eligible for return or exchange within 7 days of delivery, provided the product is unused and in its original packaging.
Eligible Return Reasons Returns, exchanges, or refunds will only be accepted in the following cases:
- Physical damage to the product on arrival
- Faulty or defective product
- Wrong product delivered
- Damage caused during transit
Unboxing Video is Mandatory To claim a refund, return, exchange, or transit damage, a clear unboxing video must be submitted. The video must:
- Begin before the parcel is opened, clearly showing the sealed package and shipping label
- Record the unboxing continuously, without cuts, pauses, or edits
- Clearly capture the condition of the product(s) as they are removed
Claims submitted without a valid unboxing video will not be eligible for refund, return, or replacement — regardless of the reason.
How to Raise a Claim Write to us at [Email: info@nekofi.in] within 48 hours of delivery, quoting your order number, a description of the issue, clear photos of the product, and the unboxing video.
Once approved, refunds will be processed to the original payment method within 7–10 working days.
Trade name: Spillingbean